FAQs

What if I want to have my orders picked up and not delivered?

  • You can either prompt a selection of 'Pick-Up' or 'Delivery' upon checking out.

When can I get my orders?

  • Orders for pick up is from Monday to Saturday between 8am and 4pm.
  • Delivery service is from Monday to Saturday. Please note that here is no specific time of delivery arrival. Please be present to receive the order or have someone else to receive if needed. Just let us know in advance if this is the case.
  • Same Day Delivery cut-off is at 2pm. Orders received after 2pm will be scheduled for delivery the next day.

How can I pay online?

  • You can pay via Credit/Debit Card & GCash Wallet

Can the items be exchanged?

  • We are open to exchange items that are unopened and in its frozen state within 2-3 days from receiving your item. Since this is a perishable product, we would appreciate if these will be stored in the freezer to avoid spoilage. Just coordinate your concern by contacting our store directly through (02) 8565 - 2104 / +63991 - 311 - 6690.

Can the items be refunded?

  • We can only offer an exchange not a refund of the item/s you ordered given that the packaging is not damaged or opened within 2-3 days from receiving your item. Since this is a perishable product, we would appreciate if these will be stored in the freezer to avoid spoilage. Just coordinate your concern by contacting our store directly through (02) 8565-2104 / +63991 - 311 - 6690.

What if I want to order cooked items that are not listed on the website?-

  • Unfortunately, we do not offer delivery of cooked food for quality concern issues. However, you can still order by calling our store at (02) 8565-2104 / +63991 - 311 - 6690.

I haven't received an email confirmation of my order

  • Kindly check your junk or spam mail. If it's not there, please contact our store at (02) 8565-2104 / +63991 - 311 - 6690 and we will resend it for you.

What to expect after placing my order?

  • You will receive an email confirmation of your order. Once we dispatch your order, our service team will contact you through a text message to notify you that your order is out for delivery.

What are your Operating hours?

  • Warehouse: Monday to Friday - 8am to 2pm

What about purchases made on Sunday and / or a holiday?

  • We will delivery on the next working day – 8am to 2pm